mHelpDesk vs Fergus
Side-by-side comparison of mHelpDesk and Fergus. See how they stack up on pricing, features, and more to find the best fit for your business.
| Feature | mHelpDesk | Fergus |
|---|---|---|
| Pricing Model | Subscription | Per User/Month |
| Starting Price | $169/mo | $55/mo |
| Free Trial | ||
| Free Plan | ||
| Best For | Mid-Size (11-50) | Small Team (2-10) |
| Website | Visit | Visit |
| Automated Reminders | ||
| Custom Reports | ||
| Customer Database | ||
| Digital Invoicing | ||
| Dispatching | ||
| Drag-and-Drop Calendar | ||
| Employee GPS | ||
| Estimates | ||
| GPS Tracking | ||
| Job Scheduling | ||
| Lead Management | ||
| Mobile App | ||
| Online Payments | ||
| Parts Tracking | ||
| Payment Processing | ||
| Photo/Video Capture | ||
| Project Tracking | ||
| Proposals | ||
| QuickBooks Integration | ||
| Time Tracking | ||
| Work Order Management | ||
| Xero Integration |
mHelpDesk Pros & Cons
Pros
- + Comprehensive all-in-one solution covering the full job lifecycle
- + Easy setup and onboarding process
- + Good lead management and customer tracking features
- + Solid mobile app for field technicians
Cons
- - Interface design is somewhat dated
- - Higher starting price than some competitors
- - Limited customization for workflows
Fergus Pros & Cons
Pros
- + Excellent job costing and profitability tracking
- + Built by tradespeople who understand the industry
- + Strong Xero integration
- + Good time tracking with GPS for field staff
Cons
- - Primarily focused on ANZ market with limited North American features
- - Smaller integration ecosystem
- - Mobile app could use improvements