ServiceTitan vs ServiceFusion
Side-by-side comparison of ServiceTitan and ServiceFusion. See how they stack up on pricing, features, and more to find the best fit for your business.
| Feature | ServiceTitan | ServiceFusion |
|---|---|---|
| Pricing Model | Custom Pricing | Subscription |
| Starting Price | $398/mo | $166/mo |
| Free Trial | ||
| Free Plan | ||
| Best For | Enterprise (50+) | Mid-Size (11-50) |
| Website | Visit | Visit |
| API Access | ||
| Automated Reminders | ||
| Custom Reports | ||
| Customer Database | ||
| Customer Portal | ||
| Digital Invoicing | ||
| Dispatching | ||
| Drag-and-Drop Calendar | ||
| Email Marketing | ||
| Estimates | ||
| Fleet Tracking | ||
| GPS Tracking | ||
| Inventory Management | ||
| Job Scheduling | ||
| Lead Management | ||
| Mobile App | ||
| Online Payments | ||
| Parts Tracking | ||
| Payment Processing | ||
| Payroll Integration | ||
| Photo/Video Capture | ||
| Proposals | ||
| QuickBooks Integration | ||
| Review Management | ||
| Route Optimization | ||
| Time Tracking | ||
| Two-Way SMS | ||
| Work Order Management |
ServiceTitan Pros & Cons
Pros
- + Extremely comprehensive feature set covering every aspect of field service operations
- + Powerful reporting and business intelligence dashboards
- + Excellent marketing and lead attribution tools
- + Strong pricebook and flat-rate pricing management
Cons
- - High price point makes it inaccessible for small teams
- - Steep learning curve due to the depth of features
- - Long-term contracts required
ServiceFusion Pros & Cons
Pros
- + Unlimited users on all plans makes it great value for larger teams
- + Integrated VoIP phone system with call tracking
- + Solid dispatching and scheduling features
- + Flat-rate pricing keeps costs predictable
Cons
- - Mobile app can be slow and occasionally buggy
- - Limited customization options for forms and workflows
- - Some features like GPS tracking cost extra